Terms & Conditions
Welcome to Aswad Limos.
These Terms & Conditions govern the use of our website and transportation services, including limousine services, chauffeur services, airport transfers, city-to-city transportation, corporate mobility, event transportation, and all related offerings.
By accessing our website, requesting a quotation, making a booking, communicating with our team, or using any Aswad Limos services, you agree to comply with these Terms.
Please review these Terms carefully before confirming a reservation.
Terms & Conditions
1. Booking & Reservations
Reservations may be made through:
- Website
- Phone
- Authorized booking channels
Customers are responsible for providing accurate information during booking, including:
- Passenger details
- Contact information
- Pickup and destination locations
- Travel schedules
- Flight details (where applicable)
- Special service requests
Bookings become confirmed only after written confirmation from Aswad Limos and/or successful payment confirmation where applicable.
Aswad Limos reserves the right to decline or cancel requests due to operational limitations, unavailable vehicles, incomplete information, security concerns, or other business reasons.
2. Pricing & Payments
All rates provided by Aswad Limos are generally charged per vehicle unless otherwise stated.
Pricing may vary based on:
- Vehicle category
- Duration of service
- Distance and route
- Waiting time
- Seasonal demand
- Additional requirements
- Special event arrangements
Accepted payment methods may include:
- Credit and debit cards
- Bank transfer
- Secure online payment methods
- Approved corporate billing arrangements
Corporate customers may request customized payment terms subject to approval.
Taxes and applicable service charges may apply where required.
3. Cancellation & Refund Policy
Customers may request cancellations or modifications through approved communication channels.
General cancellation guidelines:
- More than 24 hours before scheduled service → refund eligibility may apply
- Less than 24 hours before service → partial charges may apply
- No-shows may result in full service charges
Refund timing may vary depending on payment providers and transaction methods.
Additional cancellation conditions may apply for:
- Corporate agreements
- Event transportation
- Long-term transportation contracts
- Group transportation services
4. Service Modifications
Customers may request modifications to:
- Pickup times
- Vehicle requests
- Passenger count
- Routes and destinations
- Additional stops
Modification approval depends on operational availability.
Additional service requests may affect pricing and scheduling.
5. Airport Transfer Policies
For airport transportation:
- Accurate flight information should be provided
- Pickup scheduling may adjust according to available flight updates
- Waiting periods may apply depending on service type
Airport pickup timing may occasionally be affected by airport procedures, immigration, traffic conditions, or operational factors outside company control.
6. Customer Responsibilities
Customers and passengers agree to:
- Provide accurate reservation details
- Arrive on time at pickup locations
- Respect chauffeurs and company property
- Follow applicable laws and regulations
- Maintain professional conduct
Passengers may be financially responsible for intentional damage, contamination, excessive cleaning requirements, or misuse of vehicles.
7. Vehicle & Chauffeur Policies
Aswad Limos maintains vehicles according to internal quality and operational standards.
For passenger comfort and safety:
- Smoking is prohibited inside vehicles
- Illegal items are not permitted
- Vehicle capacity limits must be respected
- Unsafe conduct may result in service interruption
Our chauffeurs reserve the right to decline unsafe instructions or activities.
8. Child Seats & Special Requests
Customers requiring child seating arrangements, accessibility requirements, or special travel accommodations should notify us before service.
Availability of special requests may vary depending on fleet and operational requirements.
9. Lost Property
Passengers should confirm they have collected personal belongings before leaving vehicles.
If an item is left behind:
- Contact support as soon as possible
- Recovery efforts will be made where feasible
Aswad Limos cannot guarantee recovery or assume liability for unattended personal property.
10. Limitation of Liability
To the extent permitted by applicable law, Aswad Limos shall not be responsible for indirect or consequential losses arising from:
- Traffic delays
- Flight disruptions
- Weather conditions
- Government restrictions
- Passenger delays
- Events outside reasonable operational control
Nothing in these Terms removes legal rights that cannot be excluded under applicable laws.
11. Privacy & Data Protection
Information collected during reservations and service delivery is handled according to our Privacy Policy.
By using our services, customers acknowledge the processing of information necessary for operations, communication, and booking management.
12. Governing Law
These Terms & Conditions shall be interpreted and governed in accordance with the laws and regulations of the Kingdom of Saudi Arabia.
Any disputes arising in connection with these Terms shall be subject to applicable local jurisdiction.
13. Changes to Terms
Aswad Limos reserves the right to update or revise these Terms & Conditions at any time.
Updated versions become effective upon publication on this page.
Continued use of our services constitutes acceptance of revised Terms.
Why Aswad Limos Is Your Trusted
Luxury Mobility Partners
Trained, experienced, polite, and committed to providing the highest level of service.
Professional
Chauffeurs
Clean &
Modern Fleet
24/7
Availability
Safety &
Privacy
VIP
Specialization
Secure Payment
Options
Get In Tocuh
We’re here to assist you with premium chauffeur and limousine services.
Email Us
support@aswadlimos.com
Call / WhatsApp
+966 57 468 7205
Service Area
Riyadh & City-to-City across Saudi Arabia
Our Partners
Trusted luxury brands. One exceptional experience.
